Marriage and Family Services

If you’re looking for an agency that offers the warmth, autonomy, and creative space of a private practice, while still providing structure, support, and a connected clinical team, you’ll feel right at home here!

We’re seeking a compassionate, motivated Intake Coordinator to join our team. Our environment is collaborative and clinician-centered, giving you the flexibility to shape your therapeutic style and build a niche that reflects your passion and strengths.

The position is virtual/work from home and helps manage 5 office location referrals and incoming client inquiries. Intake Coordinator will work on a team with other coordinators and has a managing supervisor.

Job Hours: Part-time or full-time, hourly

Job Type: 1099 Contractor role only

Pay: $20 per hour

Benefits:

• Flexible schedule during business hours
• Professional development assistance/clinical trainings in mental health

Work Location: Virtual from home, will need own laptop

Job Requirements and Expectations

Client Communication & Phone Engagement

• Serve as the primary contact for incoming calls, referrals, and service inquiries for potential clients.
• Conduct phone-based intake screenings, gathering demographic information, presenting concerns, and occasional safety assessments.
• Provide clear information about services, scheduling processes, insurance, and resources.
• Demonstrate active listening, empathy, and professionalism in every interaction.

Collaborative Care Coordination

• Work closely with therapists, psychiatrists, and support staff to determine appropriate clinical placements.
• Communicate regularly with internal administrative teams and the Intake supervisor to update them on client needs, scheduling changes, and emerging concerns.
• Participate in staff meetings, case discussions, and interdisciplinary collaboration to support seamless client transitions.

Administrative & Organizational Duties

• Maintain accurate and timely documentation for all client interactions, referrals, and follow-up tasks.
• Maintain efficient workflow with minimal delays in service.
• Organize and track referral sources, intake data, and required documentation for audits or reporting.
• Ensure compliance with HIPAA, agency policies, and confidentiality standards.
• Assist with onboarding new clients, collecting forms, verifying insurance, sending appropriate consent forms, and preparing charts for clinicians.

Required Skills & Qualifications

• Strong verbal communication skills, especially in phone-based environments.
• Excellent organizational and multitasking abilities with strong attention to detail.
• Ability to collaborate effectively across multidisciplinary teams.
• Compassionate and patient-centered approach to working with diverse populations.
• Proficiency with electronic health records (EHRs), scheduling systems, and basic administrative software, such as Google or Microsoft Office, including Word, Excel, Outlook, and Data Entry.
• Experience in behavioral health, social services, medical reception, or related fields preferred. Experience or awareness of legal policies surrounding medical consent.
• A growth mindset, with a willingness to learn and adapt to new systems and processes.

Personal Attributes

• Empathetic, calm, and professional in high-stress situations.
• Highly dependable, with strong follow-through and time-management skills.
• Comfortable balancing frequent phone calls with administrative tasks.
• Solutions-oriented mindset with a willingness to learn and adapt.
  
  
  
  
             

Job Qualifications

Education, Licenses & Certifications:

• Bachelor’s degree in social work, psychology, or related fields from an accredited university preferred.
• Florida Driver’s License and valid work authorization

Experience:

• At least one years of post-bachelor experience working with children or families in a medical or mental health setting.
• Preferred (not required): previous experience with medical or mental health insurance verification, billing, customer service
• Spanish speaking preferred, but not required